Contact Our Support Specialists
If you need help our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. We handle account verification, deposits and withdrawals, and can guide you through promotions, payout queries or responsible-gambling tools. Contact us via live chat, email or phone for fast, practical help. Responses are prioritised for account security and payment enquiries. If you prefer, use the dedicated VIP or payments contacts in the table below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account-related issues) |
| General enquiries | [email protected] (promotions, feedback, terms) |
| Affiliate enquiries | [email protected] (partnerships & commissions) |
| Phone | +44 20 7946 0287 (call for urgent account help; response times vary) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account queries and any case that requires documents or an explanation. Please send messages to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Providing this information helps us process requests faster and avoids delays while we verify or escalate your case.
Contact Form
Response Time
Our support team aims to respond quickly to support requests. Most enquiries are answered within one business day; however, more complex cases such as verification, payment queries, or security reviews may take longer depending on their nature and required checks. If we need extra time we’ll keep you updated with progress and expected timelines so you know what to expect.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you spot using the feedback form or by emailing [email protected]. We review all comments carefully and use them to improve the site, promotions and customer experience. Short or detailed comments are welcome, and we aim to respond where further information is needed.