Privacy & Data Protection
This Privacy Policy explains how Tropical Wins collects, uses and protects the personal information you provide when using our online casino services. We take your privacy seriously and set out here the types of data we hold, how we use it, who we may share it with and the choices you have about your information.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal details such as your name, date of birth, address, email address and phone number. We also collect identity documents when required for verification and anti-money-laundering checks.
Technical data
We collect technical information necessary to provide and secure our services, including IP address, device identifiers, browser type and operating system, session data and crash reports. This information helps us maintain site performance and protect accounts.
Transactional data
Transactional data covers deposits, withdrawals, bets, game history, payment method details and customer support interactions. We record this information to process payments, detect suspicious activity and meet legal and regulatory obligations.
How we use your information
We use personal and technical data to operate your account, process payments, verify your identity, provide customer support and improve our services. Transactional data is used for accounting, fraud prevention and compliance. We may also use anonymised or aggregated data for analytics and service improvement.
Data protection practices
We implement reasonable organisational and technical measures to protect your information from unauthorised access, loss or misuse. Access to personal data is restricted to staff and third-party providers who need it to perform their duties. Where we use third parties, we require appropriate safeguards to protect your information.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, provide personalised content, measure site performance and support secure logins. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Disabling certain cookies may affect functionality.
User rights
You have rights concerning your personal data, including the right to access the information we hold about you, request correction of inaccurate data, object to certain processing and request restriction of processing. To exercise your rights please contact us using the details below.
Access, correction and deletion
If you wish to view, update or delete your personal information, submit a request through your account settings or contact our privacy team. We will verify your identity before responding and will handle requests in line with applicable data protection laws. Certain information may be retained where required for legal or regulatory reasons.
Information sharing and third parties
We may share your data with payment processors, identity verification services, fraud prevention agencies, service providers that host or support our platform and professional advisers. We do not sell your personal information. Transfers outside the UK may occur where necessary - appropriate safeguards will be applied.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. The policy in force at the time you use our services will apply.
For questions or to submit a privacy request please contact [email protected].